Returns and Refund Policy - Top Shoe
Effective Date: [Dec 2024]
At Top Shoe, we are committed to ensuring your satisfaction. If you are not completely happy with your purchase, our Returns and Refund Policy outlines the steps to address your concerns.
1. Eligibility for Returns
- Products must be returned within 7 days of delivery.
- Items must be unused, unworn, and in their original condition with tags and packaging intact.
- Certain items, such as customized or clearance products, may not be eligible for returns.
2. How to Initiate a Return
To start a return:
- Contact us at support@topshoe.in with your order details.
- Our team will review your request and provide instructions for the return process.
- Ship the item back to us using a trackable courier service. The return shipping cost will be borne by the customer unless the product received is damaged or incorrect.
3. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Notify us within 48 hours of delivery.
- Provide clear photographs of the product and packaging.
- We will arrange for a replacement or a full refund, including return shipping costs.
4. Refund Process
- Once we receive the returned item, it will be inspected for eligibility.
- Refunds will be processed within 7-10 business days after the return is approved.
- Refunds will be credited to the original payment method.
5. Non-Refundable Items
- Products returned without prior approval or outside the return window.
- Items damaged due to misuse or negligence.
- Shipping charges, unless the return is due to our error.
6. Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, you must initiate a return and place a new order.
7. Contact Us
If you have any questions or need assistance with returns or refunds, please reach out to us:
- Email: support@topshoe.in
- Phone: +91 7004123786
Thank you for choosing Top Shoe. We value your trust and look forward to serving you again!